Context
A growing telecommunications provider's customer, sales and provisioning systems were fragmented and relied on manual handling.
What we did
- Consolidated legacy systems onto Dynamics CRM
- Introduced a service bus so components could be replaced without disruption
- Built ten customer portals on a shared multi-tenant .NET MVC base, integrated with provisioning systems and cloud storage
- Automated provisioning with Logic Apps, Service Bus and Event Hubs
Outcome
Customer onboarding time halved, and new portals deployed with little extra development.