Federal government · Grants management

One Dynamics 365 platform in place of several CRMs

Several on-premise CRMs and a bespoke customer portal consolidated onto one Dynamics 365 platform, connected through Azure Service Bus and Logic Apps, and taken through to Authority to Operate.

Context

A federal department ran its grant programs across several on-premise CRMs and a bespoke .NET customer portal.

The problem

Data was split across systems, processes were duplicated, and the portal was hard to change.

What we did

Worked with the department's architecture team to select Azure Service Bus, Logic Apps, Event Hubs and Power Platform
Proved the design with a proof of concept
Consolidated the CRMs onto Dynamics 365 and integrated the portal through Logic Apps
Produced the architecture, security and integration documentation needed for Authority to Operate

Dynamics 365 publishes changes to an Azure Service Bus topic; Azure Functions process them and call line-of-business systems; a portal reaches the same logic through API Management; Application Insights traces every step — The integration pattern used, simplified. Not the client's actual architecture.

Outcome

One platform for grant management, delivered on schedule, with monitored integrations.

Next success story

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Read the success story

A production Dynamics 365 platform that slowed after a cross-tenant migration, traced to duplicate plugins, overlapping flows and polling integrations, then fixed in order of value.

Have a similar problem?

Tell us about the platform and what is going wrong.

Talk to the team

Email: info@webrange.com.au
Office: Canberra, ACT