Looked after by the people who built it
Hypercare after go-live, then ongoing support for the platforms we build, and for platforms we inherit.
Your systems
Looked after by your WebRange team
Support that keeps systems healthy
Agreed in writing, so you know what is covered and how quickly we respond.
Hypercare
Close support in the weeks after go-live, while users settle in and early issues surface.
Incident response
A clear way to report problems, triage by impact, and updates until each one is resolved.
Patching and updates
Microsoft release waves, framework updates and security patches tested before they reach production.
Monitoring
Application Insights and platform alerts watched, so problems are found before users report them.
Small changes
New fields, reports and form tweaks handled as part of support, without starting a new project.
Release management
Changes tested with your team, approved, deployed and documented.
What we support
Cover that fits your risk
Hours of cover, response targets and included effort are agreed for each contract. We will recommend a level based on how critical each system is.
Taking over from another provider
We start with a health check of the platform, its integrations and its documentation, so we both know what we are taking on. Then we agree the support model.
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