Copilot agents grounded in your own systems
We build Copilot Studio agents and set up Copilot features in Dynamics 365 and Power Platform, connected to your data and governed so people can trust what comes back.
What it covers
What it is
Microsoft Copilot covers the AI assistants built into Microsoft 365, Dynamics 365 and Power Platform, and Copilot Studio, where organisations build their own agents. The value comes from grounding them in the right data and limiting what they can see and do.
A good fit when
- Staff spend time searching policies, knowledge articles or past cases
- Customers ask the same questions through your website or portal
- You already run Dynamics 365 or Power Platform
- You want AI tools inside your existing Microsoft security boundary
How we work with Microsoft Copilot
Copilot Studio agents
Agents for staff or customers that answer from your documents and Dataverse data, and hand over to a person when they should.
Actions and flows
Agents that create cases, look up records or start approvals through Power Automate and connectors.
Copilot in Dynamics 365
Setting up and tuning Copilot features in Customer Service and Sales, such as case summaries and drafted replies.
Governance and testing
Data access, data loss prevention policies, environment controls and test questions, so answers are checked before people rely on them.
Common questions about Microsoft Copilot
Is our data used to train Microsoft’s models?
Microsoft states that prompts and responses in its commercial Copilot services are not used to train its foundation models. We still design agents to see only the data they need.
What is the difference between Copilot Studio and Microsoft Foundry?
Copilot Studio is a low-code tool for building agents within Microsoft 365 and Power Platform. Microsoft Foundry is for developers building custom AI applications on Azure, with more control over models and code. We help you choose.
Do we need Copilot licences for every user?
It depends on the feature. Some Copilot capabilities are included in Dynamics 365 and Power Platform licences, while others, and Copilot Studio agents, are licensed separately. We check this against your plans before you commit.
Related services
Microsoft Dynamics 365 and Azure
Dynamics 365 and Power Platform builds, Power Pages portals, Dataverse, and Azure integration, identity and migration.
Learn moreLearnAI Coding Academy
Practical training in Python, JavaScript and AI coding tools such as Copilot, Cursor and Claude, with mentoring.
Learn moreSupportManaged support and platform services
Hypercare, incident response, patching and SLA-based support for the platforms we build or inherit.
Learn moreAlso see: Dynamics 365, Power Platform, Microsoft Dataverse